Troubleshooting Guide

Solution:

1. Refresh your Google Workspace application (F5 or Cmd+R)
2. Check if add-on is installed: Extensions → Manage add-ons
3. If not installed, visit Google Workspace Marketplace
4. Search for "Funshow Translation" and click Install

Common causes:

• Admin restrictions on your Google Workspace account
• Network connectivity issues
• Browser compatibility problems

Solutions:

• Contact your IT administrator to allowlist Funshow
• Try using Google Chrome (latest version)
• Disable browser extensions temporarily
• Clear browser cache and cookies

Solution:

1. Go to Extensions → Funshow → Remove
2. Reinstall from Google Workspace Marketplace
3. When prompted, carefully review and accept all permissions
4. Ensure you're logged into the correct Google account

Causes & Solutions:

• Large selection: Try translating smaller ranges (max 10,000 cells for Sheets)
• Poor connection: Check internet speed and stability
• Server load: Try again during off-peak hours
• Browser memory: Close unnecessary tabs and restart browser

Improvements:

1. Switch translation mode:
   • Technical mode for industry terms
   • Formal mode for official documents
   • Creative mode for marketing
2. Simplify source text (shorter sentences, clearer structure)
3. Use proper punctuation and grammar in source
4. For critical content, review and edit after translation

By design, these are not translated:

• Numbers and formulas (Sheets)
• URLs and email addresses
• Code snippets
• Empty cells or pure whitespace

If regular text wasn't translated:

• Check if text was actually selected
• Verify no character limit was exceeded
• Try translating that section separately

Quick fixes:

1. Refresh the page and try again
2. Check your internet connection
3. Try a smaller selection
4. Log out and log back into Funshow
5. If problem persists, contact support with error message

Funshow preserves all formatting. Changes usually occur due to:

• Text length: Translations may be longer/shorter, affecting layout
• Font support: Some fonts don't support all characters in target language
• Column width (Sheets): May need adjustment for longer text

Solutions:

• Adjust column widths or cell sizes
• Use Unicode-compatible fonts (Arial, Calibri, etc.)
• Enable text wrapping for multi-line content

Funshow preserves all formulas. If formulas break:

1. Check if original formula was valid
2. Verify cell references haven't been manually changed
3. Check for circular reference errors
4. Ensure referenced sheets/ranges still exist

If issue persists, contact support with example formula.

Cause: Text expansion pushing content

Solutions:

• Adjust image positioning (fixed vs inline)
• Resize images if needed
• Use "Wrap text" options for better flow
• Adjust table column widths
• Add or remove line breaks as needed

Free plan includes 200 credits.

Options:

• Wait for monthly reset (1st of each month)
• Upgrade to Premium ($9.99/month) for unlimited translations
• Contact sales for Enterprise plan if you're a team

Steps to resolve:

1. Refresh your browser
2. Log out and log back into Funshow
3. Check email for payment confirmation
4. Verify you're using the same Google account for payment and add-on
5. Allow up to 15 minutes for activation

Still not working? Contact support with your order number.

1. Open Funshow in any Google Workspace app
2. Click "Account" or "Settings" in sidebar
3. Select "Manage Subscription"
4. Click "Cancel Subscription"
5. Follow confirmation steps

You'll retain access until the end of your billing period. No refunds for partial months.